User Agreement | Boys Town Hotline Intellectual Property Disclaimer | FAQ
Frequently Asked Questions
Here are some frequently asked questions. If you need help with problems that you are having in your life right now, please call our Hotline counselors at 1-800-448-3000.
Q. I emailed you, but don’t see anything posted yet.
Your submission (question, photo, artwork, etc.) won't appear immediately.
A Boys Town Hotline counselor will review and attempt to answer questions within two days. We may edit your message and may not post it depending on the content of the email or its response.
Counselors will then post your submissions to the site so that you (and other people) can see it. Sometimes submissions will not appear in the order that they were received.
Q. I don't want anyone to find out it's me - what should I do?
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Don't send or write anything that could allow someone to figure out who you are or where you live.
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Don't use your real full name (first name is ok)
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Don't give your street address or phone number
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Don't post the name of your school, club or association
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Don't list names of friends (give them a nickname instead)
Boys Town National Hotline will not provide any information that you shared with anyone outside of Boys Town National Hotline except when the following TWO things happen together:
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if you tell the counselor that someone has harmed you in the past, is harming you now or will probably harm you in the near future
AND
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if you give the counselor identifying information (your name, address or phone number) When these two things happen together, then the counselor is obligated by law to help you by informing the police and/or child protection authorities.
Please see Boys Town Hotline Intellectual Property Disclaimer and User Agreement for disclaimers regarding the content and posting of materials on our website.